Travelers in transit stations often ask, “How can I reach my destination?”, “At what time is the next train to X?”, “Where are the closest washrooms?” or “Where can I buy a ticket?”.
To reduce the workload of employees and alleviate confusion and frustration of users, interactive kiosks equipped with the ITEStransit system and the Wayfinding feature are regularly installed in strategic areas in train, subway or bus stations.
An interactive guidance system
The Wayfinding interactive kiosk system provides travelers looking to reach specific destinations with the exact answer to their questions. Users can interact with the map displayed on kiosks to find accurate directions. These kiosks also display schedules of upcoming trains and provide information about local attractions such as available activities, restaurants and hotels in the vicinity.
Our clients report that installing interactive kiosks equipped with the ITEStransit software not only improves traveler satisfaction, but also alleviates the workload for employees who were previously asked the same questions, and gave answers that provided no true added value.
The result: An improved user experience and a lighter burden for employees
This interactive guidance system facilitates mobility while improving the travelers’ experience by offering them the right information at the right time. In summary, this initiative makes stations feel friendlier and adds a more pleasant touch to public transit.
